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HMRC: Avoid and report internet scams and phishing

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Report misleading websites, emails, phone calls or text messages you think may be suspicious.

Don’t give out private information (such as bank details or passwords), reply to text messages, download attachments or click on any links in emails if you’re not sure they’re genuine.

Misleading websites

Some websites can look like they’re part of an official government service or that they provide more help than they actually do.

This might mean you pay for services that you could get cheaper or for free if you used the official government service, eg renewing a passport.

Search on GOV.UK to find official government services - eg if you want to apply for a driving licence or a European Health Insurance Card (EHIC).

Contact Action Fraud to report misleading websites. You must include:

  • the website address or URL

  • how you found the website

  • why you thought it was an official government website

Action Fraud 
http://www.actionfraud.police.uk/ 
0300 123 20 40 
Find out about call charges

You can report misleading adverts on Google if you’ve clicked on a URL that appears above the normal search results.

HMRC phishing emails and tax scams

HM Revenue and Customs (HMRC) will never use texts or emails to:

  • tell you about a tax rebate or penalty

  • ask for personal or payment information

Forward any suspicious emails to phishing@hmrc.gsi.gov.uk or call one of the helplines if you’re unsure.

Self Assessment helpline
Telephone: 0300 200 3310
Textphone: 0300 200 3319
From outside the UK: +44 (0)161 931 9070
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm

Taxes helpline
Telephone: 0300 200 3300
Textphone: 0300 200 3319
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm

Employer helpline
Telephone: 0300 200 3200
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm

Report a disclosure of personal details to HMRC

Contact HMRC at security.custcon@hmrc.gsi.gov.uk if you think you’ve given any personal information in reply to a suspicious email or text.

Include brief details of what you disclosed (eg name, address, HMRCUser ID, password) but don’t give your personal details in the email.

Visas and immigration

You’ll never be asked to pay for a visa using:

  • Cash

  • money transfer

Contact Action Fraud to report visa and immigration scams. You should include:

a copy of the suspicious email you received, the sender’s email address and the date and time it was received

details of what you sent in a reply, if you replied - eg whether you sent your bank details, address or password

Action Fraud 
http://www.actionfraud.police.uk/ 
0300 123 20 40 
Find out about call charges

You can also report suspicious emails, letters or telephone calls to the police through Action Fraud.

Source: HMRC, GOV UK (https://www.gov.uk/report-suspicious-emails-websites-phishing)

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